MTA’s ‘Tolls NY’ app gets its 1M download
STATEN ISLAND, N.Y. — The Metropolitan Transportation Authority (MTA) announced that its ‘Tolls NY’ mobile app has reached one million downloads since its launch in 2020.
The app that helps customers manage toll bill payments, view history, and update E-Z pass accounts on their phones has collected $70 MIllion in toll payments since its launch.
The International Bridge, Tunnel and Turnpike Association (IBTTA) also recognized the free smartphone app with a Toll Excellence Award in Customer Service and Marketing Outreach.
“This app is the result of real collaboration between MTA Bridges and Tunnels, our industry partners, and, most importantly, our customers,” said Daniel DeCrescenzo, Jr., President of MTA Bridges and Tunnels. “I want to thank our customers for helping us reach one million downloads, and IBTTA for recognizing our efforts with the Toll Excellence Award.”
“With more than one million downloads and counting, the Tolls NY app is already improving the customer experience for drivers traveling in one of the country’s busiest metropolitan areas,” said Mark Compton, CEO of the Pennsylvania Turnpike Commission and IBTTA President. “MTA Bridges and Tunnels and its partners on this project deserve recognition for building this app with so much customer input beforehand, yielding a new tool that benefits toll users and toll operators equally.”
MTA Bridges and Tunnels has sent more than three million alerts through the app to inform its customers about policy updates, such as toll rate changes. The app allows drivers using rental cars to skip the complicated middleman and interact directly to pay their tolls at a fair rate.
The Tolls app lets customers manage E-ZPassaccounts, allowing them to check their account balance, add funds and/or setting up automatic payments, to update E-ZPassaccount profile, including vehicle information, to Pay Tolls by Mail bills quick and easy even before receiving an invoice and to view toll and payment history.
The app also offers, “how-to” videos, and contact information for customer service centers, and can leave feedback for the app’s developers.
Tolls NY is part of a broader MTA effort to bring customer-friendly digital solutions, along with the OMNY tap-and-go system on subways and buses and TrainTime apps on Metro-North Railroad and Long Island Rail Road.
iPhone users can download the free app through the Apple App Store and Android users can download it through the Google Play store. The Tolls NY app is also available for Port Authority of NY & NJ and NYS Thruway customers.